We aim to dispatch your order within 3-4
days. However occasionally an item may be temporally out of stock, or the artist
may need time to schedule the drawing of a remarque sketch. If this is the case
we will inform you and you will receive your order within 21
days.
Prints are normally dispatched by
recorded delivery, packed in strong cardboard
tubes.
In the unlikely event that any limited
edition print purchased from Art of Illustration is not in perfect condition
when delivered to you, please notify us in writing within three days of delivery
and return it to us within fourteen days of delivery. We will then replace the
item and refund your cost of postage. Original works on paper may have minor
creases caused during the painting process or in storage and these are not
considered defects. Any significant creases will be listed in the description
of the artwork
If upon receipt of an item purchased
from Art of Illustration you wish to exchange it, you may return it in perfect
condition within fourteen days of delivery, together with notification of your
alternative selection of at least the original value. We will then dispatch your
alternative selection and if appropriate charge any difference in cost to your
card.
None of the above affects your statutory
rights.
We guarantee that neither your email
address nor any other contact details you provide will be sold or passed on to
any other organization or individual.
If you have any questions, comments or
complaints, please do not hesitate to email jt@art-of-illustration.co.uk